Last updated: 10 February 2026
"Staff feel well supported by approachable managers in an open culture with strong safety, although activities are basic and staffing sometimes stretched."
Per 2021 targeted inspection: Registered manager had established effective infection prevention and control procedures understood and followed by staff; all IPC assurances met. Per 2019: Risks managed well, medicines safe, learning from incidents.
Per 2019 comprehensive inspection: Staff told us 'We're very well supported... Emotional support as well' and 'We all support each other'; open and inclusive culture.
Per 2019 comprehensive inspection: The service was staffed sufficiently but staff said 'We sometimes feel stretched, but that's normal'; not all required recruitment information was available in personnel files.
Per 2019 comprehensive inspection: Staff were competent and had completed training which gave them the skills they needed; staff received regular supervision.
Per 2019 comprehensive inspection: The registered manager and senior staff were approachable, well-organised and caring; staff felt well supported through day to day contact, regular supervision and annual appraisals.
Per 2019 comprehensive inspection: Staff supported people with activities such as armchair exercises, board games, arts and crafts and trips out to local attractions.
No activities coordinator or special programmes, just basic games, crafts and occasional outings so the role is mostly routine personal care.
We saw staff supported people with activities in the home, such as armchair exercises, board games, arts and crafts and trips out to local attractions.
Staff numbers are enough but sometimes feel stretched, and recruitment files miss some required documents.
Staff told us they felt there were enough staff deployed... We sometimes feel stretched, but that's normal. We recommend the provider reviews their processes to ensure all the information required by law is held on staff personnel files.
AI Generated
Last inspected: August 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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