Working at The Chiltern Centre
Greys Road, Henley On Thames, RG9 1QR
Operated by The Chiltern Centre Limited
4 bedsResidential homes
Workplace Score
7.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.1/10
Key Finding
"Staff love the brilliant leadership and genuine concern for their wellbeing, although occasional agency use and basic activities hold it back."
Safety & Risk
7/10
✓
Safeguarding policy in place, staff aware, risks assessed and managed; medicines managed safely with regular audits and incident reviews.
Staff Culture
8/10
✓
Staff comments: 'I love it here... Exceptional management support. Feel there is genuine concern for staff wellbeing' and 'Good open communication and not hierarchical'.
Staffing Levels
6/10
✓
There were enough staff deployed to meet people's needs. If agency staff were used, the registered manager ensured they had the skills and experience.
Training & Dev
7/10
✓
Staff received thorough induction, Care Certificate, specific training such as epilepsy medicines and nutrition; regular supervision and appraisals.
Management
8/10
✓
Staff spoke positively: '[Registered manager] is brilliant... The leadership team is very supportive' and relatives: 'The manager is very approachable... visible, he doesn't hide in his office.'
Programmes
6/10
✓
Range of activities: trips to cafes/shops, bingo, discos, arts and crafts, cooking, bowling, celebrating birthdays.
Points to consider
Enough staff most days, but they use agency workers sometimes.
If agency staff were used, the registered manager ensured they had the skills and experience to meet people's assessed needs.
Activities include outings, arts, crafts and games, but nothing specialist or innovative.
A range of activities were organised at the service, which included trips out to cafes or shops, bingo and discos. Activities were also arranged in the service such as arts and crafts, cooking, bowling, celebrating occasions such as birthdays.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews