Working at The Chestnuts
296 Bedford Road, Rushden, NN10 0SE
Operated by Achieve Together Limited
6 bedsResidential homes
Workplace Score
3.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.6/10
Key Finding
"Varied activities and some autism training support residents, but heavy agency staff use and weak management oversight create risks and inconsistencies."
Safety & Risk
4/10
!
During the inspection, whilst attempting to speak with a person living at the service, an inspector witnessed a care worker physically intervene when the person became distressed.
Staff Culture
4/10
!
Staff told us they were concerned about the high use of agency staff at the service as they did not always have the same drive for improvement or focus on quality within the service compared to permanent staff.
Staffing Levels
3/10
✕
The provider relied on a high use of agency staff to cover people's care. This had the potential to put people at risk due to lack of knowledge of the service, people and systems.
Training & Dev
4/10
!
Staff working at the service had completed autism awareness training, however not all of the staff had completed further training in this area, to ensure they were meeting the care and support needs of people at a service specialising in providing care to people with a diagnosis of Autism.
Management
3/10
✕
The provider's governance systems and oversight of the service was not always effective, as they had failed to identify or rectify the shortfalls identified during this inspection.
Programmes
4/10
!
Staff at the service implemented a variety of different structured garden games alongside in-house activities to minimise the effects of the COVID-19 restrictions.
Points to consider
Heavy use of agency workers who don't always know the residents or systems well, with vacancies leaving staff stretched.
The provider relied on a high use of agency staff and was not always meeting people's assessed needs. This had the potential to put people at risk due to lack of knowledge of the service, people and systems.
No regular supervisions for staff and weak oversight from managers spotting issues.
Staff had not received regular supervisions from the management team, which may have helped to identify any development or training needs.
Gaps in specialist training for autism and some agency staff not fully trained.
However, at the time of inspection, nine agency workers who were listed on the rota, were not listed on the training records shared with the CQC.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2022
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews