Working at The Chestnuts
14 St Helens Road, Croydon, SW16 4LB
Operated by The Chestnuts Limited
5 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Staff feel respected and valued in a positive culture with hands-on management and good training, but lack of structured activities and basic staffing hold it back."
Safety & Risk
/10
✕
Staff Culture
8/10
✓
Staff felt respected, supported and valued by senior staff which supported a positive and improvement-driven culture. A staff member said, 'We've got a good team here. The staff work well together… If we say something or suggest something then this is done promptly.'
Staffing Levels
6/10
✓
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
Training & Dev
7/10
✓
People were supported by staff who had received relevant and good quality training in evidence-based practice. Updated training and refresher courses helped staff continuously apply best practice.
Management
7/10
✓
Managers worked directly with people and led by example. Staff felt respected, supported and valued by senior staff.
Programmes
4/10
!
Staff supported people to take part in activities and pursue their interests in the local area.
Points to consider
No activities coordinator or structured programme, so the job is mostly routine care with basic outings to local areas.
Staff supported people to take part in activities and pursue their interests in the local area.
Staffing is adequate but nothing special, as there is no info on team stability or easy workloads.
The service had enough appropriately skilled staff to meet people's needs and keep them safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2022
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews