Working at The Chestnuts Care Home
Wrotham Road, Gravesend, DA13 9AH
Operated by Chestnuts Home Ltd
30 bedsResidential homes
Workplace Score
7.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.7/10
Key Finding
"Strong leadership and supportive culture where staff feel valued with good training, but occasional rota gaps covered by managers make some shifts busier."
Safety & Risk
8/10
✓
People received their medicines as prescribed. Medicines records were regularly audited... The service managed incidents affecting people's safety well. Staff recognised incidents and reported them appropriately and managers investigated incidents and shared lessons learned.
Staff Culture
8/10
✓
Staff felt well supported by the management team, which helped them to provide person-centred care. Staff said there was an open door policy. They felt confident to approach a member of the management team at any time and said they were listened to.
Staffing Levels
7/10
✓
People told us there were enough staff available during the night and day to meet their needs. There was consistency in staffing as a number of staff had worked at the service for a number of years. If there were gaps in the staff rota, these were covered by existing staff or the deputy or registered manager.
Training & Dev
8/10
✓
Staff also completed specialist training in end of life care and advanced courses in supporting people with dementia. Staff were encouraged to undertake further learning and 10 staff had completed a Diploma level 2 or 3 in adult care.
Management
8/10
✓
The registered manager was a strong visible presence at the service... One person told us, 'The manager is a dream. We only have to ask and they do it.' Another person told us, 'They are the best. They are my favourite.'
Programmes
7/10
✓
The activity staff developed a comprehensive programme of activities... wide range of activities on offer including chair exercises, cooking, poetry readings, quizzes, and arts and crafts... links with a local primary school.
Points to consider
Rota has occasional gaps covered by managers and other staff, so shifts might get busier at times.
If there were gaps in the staff rota, these were covered by existing staff or the deputy or registered manager.
Medication audits happen regularly but need expanding to cover more, so safety checks are still getting stronger.
The registered manager had identified that the scope of the audit needed to be expanded and this had started to be addressed.
Activities programme has variety like crafts, singing, gardening and school visits, but lacks specialist innovative approaches.
There was a wide range of activities on offer including chair exercises, cooking, poetry readings, quizzes, and arts and crafts.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews