Working at The Chestnuts

Risk assessments were detailed and ensured people experienced minimal restriction. Staff were skilled at recognising when people were at risk of abuse or felt unsafe.

There was a transparent culture where staff felt able to discuss issues or incidents in an open way. This in turn promoted improvement. Positive teamwork and communication was embedded in the team.

We saw enough staff on duty to keep people safe and meet their needs. Staff had time to support and interact with people without rushing. People had lived in the home for many years supported by a staff team with a low turnover.

The team had access to the training they needed, including specialist training in behaviour management. Training methods included online, face to face training and competency assessments.

Staff told us they felt the home was managed and led well. They said the manager was always available.