Working at The Chestnuts
42-44 Chertsey Road, West Byfleet, KT14 7AN
Operated by Mysa Care (The Chestnuts) Limited
20 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Good leadership and a supportive culture where staff feel valued and safe, but no details on staff retention or agency use and a lack of innovative activities."
Safety & Risk
8/10
✓
Staff understood their roles in keeping people safe and protecting them from abuse... Medicines were managed safely. Accidents and incidents were recorded and reviewed.
Staff Culture
8/10
✓
Staff told us the management team provided good support to staff... They said they felt valued for the work they did and were encouraged to seek advice if they needed it.
Staffing Levels
6/10
✓
The rota was planned to ensure there were sufficient staff... Staff told us staffing levels were sufficient to enable them to provide the care and support people needed.
Training & Dev
7/10
✓
Staff attended all elements of core training during their induction... and staff had access to additional training relevant to the needs of the people they cared for, such as epilepsy. Staff met with their line managers regularly for one-to-one supervision.
Management
8/10
✓
The registered manager provided good leadership for the service. They led an experienced management team that was accessible... staff said they felt well supported and valued for the work they did.
Programmes
6/10
✓
The home employed an activities co-ordinator who planned activities to meet people's individual preferences... such as bowling, ice skating and arts and crafts... horticultural project.
Points to consider
Staff numbers are enough to keep people safe and meet needs, but no info on low staff turnover or no agency use to make workloads easy.
Relatives told us there were always sufficient staff on duty to meet people's needs and keep them safe. Staff told us staffing levels were sufficient.
Varied activities like outings, bowling, crafts and a coordinator add some interest, but no specialist programmes or innovations to enrich the role.
People had access to activities they enjoyed, such as bowling, ice skating and arts and crafts... The home employed an activities co-ordinator who planned activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2017
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews