Working at The Chesters Care Home
418 Durham Road, Gateshead, NE9 5AJ
Operated by Parkside Care Limited
33 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 7.2/10
Key Finding
"Excellent staff retention and a supportive culture, but training shortfalls and medication recording gaps need attention."
Safety & Risk
6/10
✓
A review of people's MAR charts did reveal a lack of detail regarding the recording of the application of topical medication such as creams and pain relief patches.
Staff Culture
8/10
✓
Staff told us they felt respected and were well supported by the registered manager and the provider. Staff told us they felt listened to and were confident to speak with the registered manager with any concerns they may have.
Staffing Levels
9/10
✓
Per 2020 comprehensive inspection: There was very low turnover at the service and no agency staff usage. Staffing levels were reviewed regularly and changed when needed.
Training & Dev
5/10
!
Issues had been raised by the local authority and a visiting professional regarding the level of skills which the staff and the registered manager had, to identify when there was a change in people's needs.
Management
7/10
✓
Staff told us they felt supported by the management team at the service. Comments included, '[Registered manager's name] is very approachable, they always listen and have an open-door policy.'
Programmes
7/10
✓
Per 2020 comprehensive inspection: Activities were varied and vibrant... included Tai Chi, taking care of hatchling chicks, trips to the seaside and museums, local nursery visited quarterly, hosted Christmas pantomime.
Points to consider
Only standard training with concerns raised about staff skills for spotting changes in residents needs.
issues had been raised by the local authority and a visiting professional regarding the level of skills which the staff and the registered manager had, to identify when there was a change in people's needs.
Gaps in recording some medications like creams and thickeners on charts.
A review of people's MAR charts did reveal a lack of detail regarding the recording of the application of topical medication such as creams and pain relief patches. In addition, where people who had been prescribed thickeners, there was a lack of recording regarding how much thickener staff had used.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews