Working at The Cherry Tree

Staff were aware of the safeguarding procedure and the actions they had to take if they saw people being at risk to abuse, commenting “I would immediately talk to the manager [if they had any concerns about people’s safety] and if the manager is not supportive, I would escalate and do the whistleblowing.”

Per 2019 comprehensive inspection: Staff told us the home was a pleasant working environment and that they enjoyed working there. They felt able to discuss issues which affected their role and had the opportunity for personal and professional development.

There was enough staff to support people with their care needs and going out in the community. The staff team worked together well to provide safe care that met people’s individual needs.

Staff were mostly up to date with their training, appraisals, supervisions and competency assessments. They had dates planned for overdue evaluations to be completed which were missed for reasons such as prioritisation of people’s care needs and staff’s leave.

A family member told us, “[Registered manager’s name] runs Cherry Tree extremely well. All staff are always friendly, helpful and I can see they always have [relative’s name] best interests and care at heart.”

Staff encouraged people to set goals and helped them to achieve the best outcomes possible... enabling 2 people to do the voluntary work at their local gardening center. Another person was regularly supported by the staff team to do food shopping for their parents.