Working at The Chase

The service was in breach of the legal regulations in relation to people’s safe care and treatment, the way people’s medicines were managed safely, risks relating to the environment, safe and effective staffing and recruitment.

Staff provided mixed feedback about the management of the service. One staff told us they felt meetings were only called if something had gone wrong and carers were blamed and not listened to.

The provider did not make sure there were enough qualified, skilled and experienced staff. Staff were not recruited safely. Records showed some staff references were from their friends rather than previous employers.

Some of the staff we spoke with had a poor understanding of safeguarding people. They could not describe how to recognise neglect or abuse or who to escalate any concerns to outside of the service.

Leaders did not have the skills, knowledge, experience and credibility to lead effectively. The service had not sustained any significant improvement, and people did not receive safe care and treatment.

1 person told us they were told staff would support them to go out and do activities outside of the service, but this had not happened since they had moved in.