Working at The Chapel House Nursing Home

Management oversight is not strong enough because audits miss problems and lack proper action plans.

Audits did not highlight all the issues identified during the inspection, and when issues were identified, action plans were not always created to reflect what actions would be taken.

Activities are basic with no dedicated team yet, so the role lacks variety right now.

A new team of activity staff were in the process of being recruited to enhance the current activities available.

Training records are patchy even though staff say they are up to date.

Training was available and staff told us they were up to date with their mandatory training, although records did not always support this.