Working at The Chantry
Chantry Park, Ipswich, IP2 0BP
Operated by The Disabilities Trust
33 bedsNursing homes
Workplace Score
3.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 3.8/10
Key Finding
"Staff feel more valued with improving culture and excellent therapy programmes, but medicines safety issues and recent management resignations need addressing."
Safety & Risk
2/10
✕
People were not always receiving their medicines safely... We found it difficult to reconcile people’s medicines as what was showing as the balance on the electronic system was not accurate on the physical count
Staff Culture
4/10
!
Whilst the majority of staff we spoke with felt this had improved and they had begun to feel more valued and supported in their roles, some staff were still feeling undervalued
Staffing Levels
4/10
!
Staff told us they felt there were enough staff available to keep people safe; however, some expressed concerns regarding the high volume of agency staff covering shifts at The Chantry
Training & Dev
4/10
!
We found of the 8 profiles we reviewed 7 were headed ‘The Disabilities Trust Agency Staff Profile’... However, for example we found 4 out of the 8 had completed most of their mandatory training subjects in 1 day
Management
3/10
✕
During our assessment of the service, we were informed the registered manager and head of care had both resigned from their posts. However, we were later advised the 'head of care' for The Chantry had withdrawn their resignation and continued to remain in post. Assurances were provided... for interim measures
Programmes
6/10
✓
People and their relatives spoke highly of the therapy-based teams and sessions they/their loved ones were receiving... physio... bike... exercises
Points to consider
Medicines aren't always given safely because stock counts don't match records and some doses like creams are missed
We found it difficult to reconcile people’s medicines as what was showing as the balance on the electronic system was not accurate on the physical count of some people’s medicines... staff were only signing for the morning application
No permanent manager after recent resignations so day to day oversight relies on interim arrangements
the registered manager and head of care had both resigned from their posts. However, we were later advised the 'head of care'... had withdrawn their resignation... interim measures being put into place
High number of agency staff covering shifts and some only did one day training courses
high volume of agency staff covering shifts... 4 out of the 8 had completed most of their mandatory training subjects in 1 day
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews