Working at The Chantry
Chantry Lane, Leicester, LE3 9QJ
Operated by Freedom Care Limited
13 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Innovative programmes and supportive management with motivated staff, although vacancies cause short staffing at times."
Safety & Risk
8/10
✓
We were assured the service were following safe infection prevention and control procedures to keep people safe. Per 2019 comprehensive inspection: Safeguarding concerns had been reported and acted upon, involving all relevant professionals when appropriate.
Staff Culture
7/10
✓
Per 2019 comprehensive inspection: Staff told us the registered manager had an open-door policy and welcomed staff discussion regarding suggested improvements to peoples care plans and any issues or concerns. Staff were highly motivated.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: Most care staff told us they felt enough staff were employed to meet peoples' needs, though there were a number of vacant posts awaiting to be filled. A member of staff said, We are short staffed at times, but it doesn't stop people getting out.
Training & Dev
7/10
✓
Per 2019 comprehensive inspection: Staff received a comprehensive induction and training programme and received regular support and supervision from senior staff.
Management
8/10
✓
Per 2019 comprehensive inspection: The registered manager had an open-door policy and welcomed staff discussion regarding suggested improvements to peoples care plans and any issues or concerns.
Programmes
9/10
✓
Per 2019 comprehensive inspection: Staff used the picture exchange communication system (PECS)... resulted people being enabled to gain a greater freedom. For example, one person dramatically improved and was able to accompany staff to purchase their groceries without the fear of meeting a dog.
Points to consider
Enough staff most of the time but vacancies mean it's short staffed at times.
Per 2019 comprehensive inspection: Most care staff told us they felt enough staff were employed to meet peoples' needs, though there were a number of vacant posts awaiting to be filled. A member of staff said, We are short staffed at times, but it doesn't stop people getting out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
★
Outstanding
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews