Last updated: 9 February 2026
"A positive open culture, safe staffing levels, and varied activities like pet therapy and trips, but no stable long-serving teams or career development paths."
Medicines were stored, administered, and disposed of safely. People's medication records confirmed they received their medicines as required... plans... needed some additional information... put into place. No impact of harm.
There was a positive and open culture at the service.
Staffing levels were safe... staffing levels and skill mixes matched those required to meet people's needs and keep them safe.
Staff training and competencies were refreshed at regular intervals. Staff told us they received training to help support people living with specific conditions.
The registered manager had the skills, knowledge, and experience to perform their role and a clear understanding of people's needs and oversight of the service they managed.
People were offered a range of activities and opportunities to socialise by staff. For example, singers and pet therapy in service, and local community trips on a monthly basis.
Staff numbers match what's needed but there's no word on low agency use or stable long-serving teams.
The provider ensured there were sufficient numbers of suitable staff... staffing levels and skill mixes matched those required to meet people's needs and keep them safe.
Training covers basics and some specific needs but no funded qualifications or career development paths mentioned.
Staff training and competencies were refreshed at regular intervals. Staff told us they received training to help support people living with specific conditions.
Some activities like pet therapy and trips keep things varied but no specialist programmes or activities coordinator noted.
singers and pet therapy in service, and local community trips on a monthly basis.
AI Generated
Last inspected: November 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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