Working at The Chadwick
4-10 Ware Road, Hoddesdon, EN11 9DU
Operated by Colleycare Limited
67 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.4/10
Key Finding
"Staff feel supported by responsive management and good leadership, but staffing delays and lack of activities hold it back."
Safety & Risk
5/10
!
However, some staff were not clear on how they would evacuate someone who may be dependent on staff for mobilising and cared for in bed. The registered manager told us this was in people's personal emergency evacuation plans (PEEPS). However, staff were not fully aware of these.
Staff Culture
6/10
✓
Staff felt they had enough training and support to do their role and found the leadership of the management team to be good.
Staffing Levels
5/10
!
Some people living on the first floor felt staffing sometimes impacted quality time but told us staff were kind and tried their best.
Training & Dev
5/10
!
Staff told us training and supervisions were ongoing. The training and supervision matrix showed that progress was being made.
Management
7/10
✓
Staff told us that the registered manager was always available and responsive to issues. They felt confident to go to them with any concerns.
Programmes
3/10
✕
The staff work hard running around, we do not do much here, there are supposed to be people here for activities. Someone came to do a quiz but asked four questions and then left.
Points to consider
Staffing levels are okay most places but residents on the first floor often wait too long for help like going to the toilet.
I had to wait over an hour for help to go to the toilet.
No proper activities programme so the job is mostly routine personal care with just occasional short quizzes.
we do not do much here, there are supposed to be people here for activities. Someone came to do a quiz but asked four questions and then left.
Only basic training in place with some gaps still being worked on and no specialist courses mentioned.
The training and supervision matrix showed that progress was being made.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews