Working at The Chace Rest Home
Chase Road, Malvern, WR14 4JY
Operated by The Chace Rest Home Limited
41 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Enough staff and a motivated team with good communication, but managers' checks miss issues like incomplete risk records and medication details."
Safety & Risk
4/10
!
records to demonstrate risk management were not always accurately completed [...] some improvements were required around the management of 'patch' medicines and 'as required' medicines [...] inconsistency in the amount of information recorded on accident and incident reports
Staff Culture
6/10
✓
Staff were motivated to provide good standards of care and we received positive feedback from relatives about the staff team [...] Staff confirmed this and told us they felt communication within the service was good.
Staffing Levels
6/10
✓
There were enough staff to meet the needs of the people living at the home and staff were on hand and attentive [...] positive feedback from staff about staffing levels which they felt enabled them to provide safe care, and carry out the tasks required
Training & Dev
5/10
!
Per 2019 comprehensive inspection: Staff training records confirmed there was a rolling programme of relevant training to ensure staff were able to undertake their role [...] Staff told us they were provided with regular one to one meetings
Management
4/10
!
The registered manager had systems to review the quality of care and ensure the good governance of the service. However, these were not always effective in driving improvements and maintaining standards.
Programmes
5/10
!
Per 2019 comprehensive inspection: People spoke positively about the musical events and going out [...] with the activities co-ordinator [...] 'I like the musical entertainment, and the keep fit.'
Points to consider
Managers quality checks miss some problems, like incomplete risk records and medication details.
We checked examples of audits and found in some cases they were not robust enough to identify when standards were not being met [...] records were not always accurately completed.
Some records for risks and medications lack details, such as repositioning times or reasons for as-needed meds.
for one person at risk of skin damage, records were not always completed to confirm they had been repositioned [...] records were not always kept about the circumstances that resulted in PRN medicine being given
Only standard training with no specialist courses or funded qualifications mentioned.
Per 2019 comprehensive inspection: rolling programme of relevant training [...] regular one to one meetings
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: June 2023
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews