Last updated: 9 February 2026
"Strong safety practices and an approachable manager create a positive culture, although unclear staff retention and basic training hold it back."
Risks to people's health, safety and wellbeing had been assessed and staff understood how to help keep people safe. Medicines were managed and administered safely, with regular checks completed.
There was a positive culture at the service. Staff felt supported. One member of staff told us, 'Training is up to date - yes I do feel involved as a member of the team.'
The registered manager ensured enough staff were always on duty. During our visit, we looked at rotas and observed there were sufficient numbers of staff on shift to meet people's care needs.
Per 2019 comprehensive inspection: Staff were up to date with any required training. Staff spoke positively about the training and support provided, including the completion of supervision and appraisals.
The new registered manager was approachable, maintained regular communication, and listened to the views of others; they had identified areas for improvement and were working to address these.
Per 2019 comprehensive inspection: Peoples' social and recreational needs were met through an activities programme, facilitated by an activity co-ordinator and staff members. A mix of activities were organised throughout the week.
Staff numbers meet care needs but no details on team stability or low agency use.
The registered manager ensured enough staff were always on duty.
Training covers the basics and supervisions but lacks specialist courses or funded qualifications.
Per 2019 comprehensive inspection: Staff were up to date with any required training. Staff spoke positively about the training and support provided, including the completion of supervision and appraisals.
Activities coordinator runs regular events like bingo and art therapy but no specialist innovative approaches.
Per 2019 comprehensive inspection: The dedicated activities coordinator ensured a wide range of activities were made available throughout the week. This included an exercise and fitness group, bingo, movies and creative table top activities.
AI Generated
Last inspected: January 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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