Last updated: 9 February 2026
"Supportive managers, stable staff retention and meaningful activities, but training gaps and incomplete medicines records need attention."
When ‘as required’ (PRN) medicines were given for distress, records did not mention the person had been distressed, the triggers or what actions had been taken by staff prior to administering the medicines.
Staff felt supported to give feedback and were treated equally, free from bullying or harassment. There was a positive culture of staff feeling able to ‘speak up’ if required.
There was a low staff turnover, which meant people were supported by a consistent staff team.
legally required training on learning disabilities and autism awareness had not been completed by all staff.
Managers were visible, knowledgeable and supportive, helping staff develop in their roles.
The service offered meaningful activities which focused on social interaction and stimulating people’s physical and mental wellbeing. There was a variety of activities on offer in the home which were meaningful and tailored to people’s individual interests.
Not all staff had completed required training on learning disabilities and autism awareness.
legally required training on learning disabilities and autism awareness had not been completed by all staff.
Some medication records were incomplete, missing reasons for giving as-needed drugs for distress and bowel movement checks.
When ‘as required’ (PRN) medicines were given for distress, records did not mention the person had been distressed, the triggers or what actions had been taken by staff prior to administering the medicines. Staff did not consistently record bowel movements.
Care plans often lacked guidance on supporting distressed residents, affecting safe care delivery.
care plans often lacked clear guidance for staff supporting people who became distressed.
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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