Last updated: 9 February 2026
"Approachable hands-on managers and proactive safety culture with stable staffing, although training lacks specialist courses and staff feedback is mixed."
The service had a proactive and positive culture of safety... management team demonstrated a commitment to learning from safety incidents and sharing that learning across their care team. For example, the manager had reviewed the falls... to reduce people’s risk from falls.”
Staff feedback was mixed, but most staff felt listened to and felt any issues raised, would be responded to. The staff here are happy – they work well together.”
The service had a relatively stable staff team with a low staff turnover. Staff had received training, which was appropriate and relevant to their role, including regular supervision and competency checks.
Staff had received relevant training in relation to their roles. Staff had received training, which was appropriate and relevant to their role, including regular supervision and competency checks.
current registered manager and deputy are the best. They are very easy to talk to and will help in any way with a problem or request. They are also hands on when needs be
“There’s always lots happening!”. We saw a number of people, using recognised dementia therapies which have positive benefits for some people with dementia.”
Staff get standard training and supervisions, but no specialist courses or funded qualifications for career growth.
Staff had received training, which was appropriate and relevant to their role, including regular supervision and competency checks.
Activities happen regularly with some dementia therapies, but no dedicated coordinator or standout specialist programmes.
“There’s always lots happening!” We saw a number of people, using recognised dementia therapies
Staff morale is generally ok but feedback was mixed on feeling fully listened to by managers.
Staff feedback was mixed, but most staff felt listened to and felt any issues raised, would be responded to.
AI Generated
Last inspected: March 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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