Last updated: 9 February 2026
"Staff feel supported with good morale and enough staff on duty, but medication errors, poor training and basic activities weaken safety."
Medications were not always accurately counted and stock checked to ensure they were administered as prescribed. "paracetamol had been incorrectly counted, and staff had recorded the incorrect amount for 2 consecutive days."
Staff told us they felt supported and valued in their role. A staff member told us “The manager is good; they consider my well-being and listen to me”. "Staff morale is good".
the provider did ensure there were enough staff working at the service, 1 person told us, “There’s enough staff." At the time of this assessment no agency staff were used.
where people had needs that required monitoring, such as, diabetes management, staff had received online training, however, were not clear on how to manage this condition safely.
The provider’s governance systems were not always effective. Audits were completed monthly by leaders but failed to identify the gaps we found during our assessment.
during our visit to the service the activity for the day was having nails trimmed. "having nails cut was put as an activity on the activities timetable."
Medication counts are wrong and fluid charts not followed, so safety risks build up.
paracetamol had been incorrectly counted, and staff had recorded the incorrect amount for 2 consecutive days. fluid charts were not completed effectively as planned. This meant we found some people had not met their fluid intake targets for periods of up to 8 days
Staff lack training on key health needs like diabetes monitoring, leading to unsafe care.
staff had received online training, however, were not clear on how to manage this condition safely. where people had diabetes there was not a care plan in place to guide staff
No proper activities programme, just basic tasks like nail trimming, so work is mostly routine personal care.
the activity for the day was having nails trimmed. Activities and opportunities were available for people. However, these were often task based rather than enjoyment based. For example, having nails cut
AI Generated
Last inspected: May 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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