Last updated: 9 February 2026
"Supportive visible managers, strong training and positive culture, but no details on staff retention and limited activities programmes."
2022: 'We were assured that the provider was preventing visitors from catching and spreading infections... using PPE effectively... infection outbreaks can be effectively prevented or managed.' But staff testing frequency did not fully reflect government guidance. Per 2019: Medicines managed safely, safeguarding systems in place.
Per 2019 comprehensive inspection: Staff comments 'I feel well supported from the management team; they are nice and respectful' and 'We get excellent support from the managers. Their doors are always open...'
Per 2019 comprehensive inspection: 'Adequate staffing levels were in place. We observed that staff were responsive to the needs of people living in the home.' 2022: measures in place to mitigate COVID-related staff pressures.
Per 2019 comprehensive inspection: 'Specialist training was provided... Staff were supported to undertake accredited courses in health and social care. The nursing team have been involved in a leadership programme...' 2022: Staff provided with appropriate training.
Per 2019 comprehensive inspection: 'Management of the home has more than an open-door policy… She is visible, approachable and willing to roll up her sleeves to help the staff team.' Staff: 'We get excellent support from the managers. Their doors are always open...'
Per 2019 comprehensive inspection: 'The service had links with the organisation 'Ladder to the Moon' for creative ideas... planned and performed a musical event 'Sound of Music'.'
Staff numbers are enough to meet people's needs, but nothing said about staff staying long-term or using few agency workers.
Adequate staffing levels were in place. We observed that staff were responsive to the needs of people living in the home. Per 2019 comprehensive inspection.
There are some activities like a musical show and ideas from an outside group, but no full-time activities lead or specialist programmes.
The service had links with the organisation 'Ladder to the Moon' for creative ideas and received additional support in developing activities. The staff team and people using the service had recently planned and performed a musical event 'Sound of Music'. Per 2019 comprehensive inspection.
AI Generated
Last inspected: June 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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