Working at The Callywhite Care Home

The home had no permanent manager for nine months until recently, and the new one is still registering while also running another home.

Prior to this, the service had been without a registered manager for nine months. The manager was also responsible for an adjoining sister home.

Staffing is adequate but nothing special, with enough staff so people don't wait long but no info on keeping staff long-term.

There were enough staff available to support people. People told us they felt that staffing levels were fine.

Staff did not always spot or report minor fights between residents as safeguarding issues.

staff had not recognised that minor physical conflict between people should be reported internally and externally.