Working at The Burrows
Sandy Lane, Cromer, NR27 9LT
Operated by Liaise (East Anglia) Limited
10 bedsResidential homes
Workplace Score
4.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.9/10
Key Finding
"Adequate staffing and a supportive family-like culture for staff, but failures in reporting safeguarding incidents and poor governance oversight need attention."
Safety & Risk
3/10
✕
There were insufficient systems in place to ensure safeguarding incidents were reported and investigated. We identified four incidents which should have been reported to the local authority safeguarding team.
Staff Culture
6/10
✓
Staff we spoke with spoke about how they were like a big family at Treehaven Bungalows, and spoke positively about the people they supported. Staff felt supported in their roles.
Staffing Levels
6/10
✓
There were enough staff to support people safely. Staffing rotas showed there were adequate numbers of staff to support people with their care and support needs.
Training & Dev
4/10
!
All of the staff we spoke with told us they had received training in safeguarding and training records confirmed this. However, we could not be assured the training was effective due to incidents not being reported.
Management
4/10
!
There was a lack of effective governance systems in place to monitor and assess the quality of service being delivered. The provider did not maintain oversight of how the service was being delivered.
Programmes
/10
✕
Points to consider
Concerns about possible harm were not always reported to the local protection team.
We identified four incidents which should have been reported to the local authority safeguarding team which occurred between February and July 2021.
The company running the home did not keep proper oversight or check quality regularly.
The provider did not maintain oversight of how the service was being delivered. Relatives had not been asked to provide feedback about how they thought the service had been run for a number of years.
Staff got basic training on protecting people but it did not work well enough to stop mistakes.
All of the staff we spoke with told us they had received training in safeguarding and training records confirmed this. However, we could not be assured the training was effective due to incidents not being reported.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews