Working at The Burroughs
Mill Road, West Drayton, UB7 7EQ
Operated by The Hillingdon Care Company Limited
71 bedsResidential homes
Workplace Score
7.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.0/10
Key Finding
"Innovative training and strong safety practices support staff well, but uncertain staff retention and basic activities without specialist approaches are drawbacks."
Safety & Risk
8/10
✓
People received their medicines in a safe way and as prescribed. The staff had been proactive in working towards reducing accidents and falls.
Staff Culture
7/10
✓
Staff felt supported and were able to discuss any concerns they had with their manager. There was good communication and team work.
Staffing Levels
6/10
✓
There were enough staff to keep people safe and meet their needs. People told us they did not wait for care and call bells were answered promptly.
Training & Dev
8/10
✓
Senior staff were involved in training other staff, which included 'experience' training where the staff experienced receiving a number of care interventions so they could understand how it felt to receive care.
Management
7/10
✓
People using the service, staff and visitors found the registered manager approachable and were able to raise concerns or ask for support if needed.
Programmes
6/10
✓
The provider employed two lifestyle coordinators who planned and facilitated different events. There was a programme of regular events each day which included small and large group activities.
Points to consider
Staffing is adequate to meet needs with prompt call bell responses, but no info on staff retention or agency use to show it's better than average.
There were enough staff to keep people safe and meet their needs. People told us they did not wait for care and call bells were answered promptly.
Regular activities programme run by two coordinators with group events and wish tree, but lacks specialist therapeutic approaches or tech to enrich the role.
The provider employed two lifestyle coordinators who planned and facilitated different events. There was a programme of regular events each day which included small and large group activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews