Working at The Bungalow

Some carers lack up to date training in key areas like safeguarding, medications, first aid, and handling challenging behaviour.

Some staff had not completed training in safeguarding, first aid, medication administration, infection control or MAPA.

Managers missed gaps in staff training because their monitoring systems did not pick them up.

The provider's electronic monitoring system failed to enable managers to be able to identify and address the gaps in the training of some staff members.

Recruitment checks for some carers are out of date by over three years, which is a risk.

A criminal conviction check of some staff had not been renewed for over three years.