Last updated: 10 February 2026
"Staff feel supported with regular supervision and safe care practices, but major gaps in key training and weak management oversight hold it back."
People's needs and risks were assessed and staff had clear guidance on how to provide safe and appropriate person centred care.
Staff told us they felt supported by the manager and records showed they received regular supervision in their job role.
Staffing levels were sufficient to meet people's needs but a criminal conviction check of some staff had not been renewed for over three years.
Some staff had not completed training in safeguarding, first aid, medication administration, infection control or MAPA.
The provider's electronic monitoring system failed to enable managers to be able to identify and address the gaps in the training of some staff members.
People participated in the provider's day services which gave people the opportunity to participate in a range of educational, social and physical pursuits.
Some carers lack up to date training in key areas like safeguarding, medications, first aid, and handling challenging behaviour.
Some staff had not completed training in safeguarding, first aid, medication administration, infection control or MAPA.
Managers missed gaps in staff training because their monitoring systems did not pick them up.
The provider's electronic monitoring system failed to enable managers to be able to identify and address the gaps in the training of some staff members.
Recruitment checks for some carers are out of date by over three years, which is a risk.
A criminal conviction check of some staff had not been renewed for over three years.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp