Working at The Bungalow
38 Polweath Road, Penzance, TR18 3PN
Operated by Corserv Solutions Ltd
10 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.6/10
Key Finding
"Supportive manager and positive family-like culture, but understaffing causes monthly closures and activities remain basic."
Safety & Risk
8/10
✓
Staff understood safeguarding, risks well managed with clear guidance, medicines safely administered with daily audits and incident learning shared.
Staff Culture
8/10
✓
Staff described it as 'an awesome place to work, we are like a large family', well motivated with positive supportive atmosphere.
Staffing Levels
5/10
!
Service understaffed leading to temporary monthly closures, but rotas met planned levels and three new staff being recruited to enable full opening.
Training & Dev
6/10
✓
Staff completed induction shadowing, care certificate, regular refresher training mix of online and face-to-face, with supervision and appraisals.
Management
8/10
✓
The registered manager was approachable and supportive, staff said '[The registered manager] is absolutely brilliant', with effective quality assurance systems driving improvements.
Programmes
4/10
!
People chose basic activities like gardening, shop trips, playing games, and chores, with staff prompting engagement.
Points to consider
Staff numbers have been low so they close one weekend a month for respite stays, even though they are hiring three new care workers now.
Temporary closures, one weekend each month, had been introduced... as a result of low staffing levels. Three new staff were in the process of being appointed.
No activities coordinator or regular programme, just basic stuff like gardening, shop trips, and games that people pick themselves.
People were supported to engage with a variety of person-centred activities, tasks and chores... 'I like pulling up weeds and gardening'... go to the local shop... prompt people to get a game out.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews