Working at The Bungalow

There was a person-centred culture within the service; staff worked effectively together as a team and one staff member said 'They are like my family, they are like us, so we treat them equally'.

Staff told us that they received good ongoing training which helped them to provide high quality support; in addition to mandatory courses staff were given training in areas such as epilepsy and positive behaviour management.

People spoke positively about the registered manager and had confidence in how the service was being run; staff described them as 'very supportive' and the manager promoted good values and led by example.

People were supported to engage in preferred activities including hydrotherapy, music, attending church, going to local cafes, art classes and gardening; on the day of inspection each person accessed the community individually.