Last updated: 9 February 2026
"Managers lead by example with enough staff for one-to-one support and a positive culture, but infection control lapses and training gaps on abuse hold it back."
Staff did not always support the person to reduce the risk of the spread of infection. Staff did not wear appropriate personal protective equipment (PPE).
Staff felt they were able to be open to the management and suggest improvements within the service. Overall staff reported a positive ethos in the service.
The service had enough staff, which included one-to-one support for the person, to enable them to be spontaneous with their plans and do things how and when they wanted.
However, we found that not all staff had training on how to recognise and report abuse.
Managers worked directly with staff and the person and led by example. Management were visible in the service, approachable and took a genuine interest in what people, staff, family and other professionals had to say.
Staff supported the person to take part in activities and pursue their interests in their local area.
No activities coordinator or special programmes mentioned, so the role is mostly one-to-one personal care and basic support for interests.
Staff supported the person to take part in activities and pursue their interests in their local area.
Infection control problems like staff not always wearing masks properly make safety unreliable at times.
Staff did not always support the person to reduce the risk of the spread of infection. Staff did not wear appropriate personal protective equipment (PPE).
Not all staff trained on spotting and reporting abuse, so training has gaps beyond the basics.
However, we found that not all staff had training on how to recognise and report abuse.
AI Generated
Last inspected: May 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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