Working at The Bungalow

Not much activities or encouragement to take part, one relative said it felt like babysitting.

They didn't stimulate or encourage [relative] enough. There was little conversation. It felt like a babysitting service when it could have been more.

Staff turnover meant too many changes, so not always the same carers who knew residents well.

There were too many different staff, they didn't know him. If they had phoned me and asked for advice, I would have given them advice.

Concerns about staff consistency raised with manager but not fully fixed.

They told us they had raised this concern with the registered manager but improvements had not been made.