Last updated: 10 February 2026
"Supportive management and excellent training, but staffing levels get mixed reviews with agency use covering some shifts."
There was a proactive approach to assessing and managing risk... Medicines systems were organised, and people were receiving their medicines when they should. The management team monitored records... Effective arrangements were in place to learn lessons from when things went wrong.
Staff interact genuinely with people, they are very motivated to provide the best possible care and achieve people's outcomes. One member of staff told us, '[Registered manager's name] is by far and away the best manager I have had'.
We received mixed views regarding staffing levels at the service... agency staff have been used during the pandemic. This was to cover health care assistants' roles... Recruitment is ongoing to fill these vacancies.
Professionals working with the service told us staff training was of the highest standard. The registered manager evidenced how staff were supported to attend external training to enhance their knowledge and skills with the most up to date practices.
All people and staff said the management team were approachable, supportive and were always available if they required advice or support. One member of staff told us, '[Registered manager's name] is by far and away the best manager I have had'.
There is also a therapy gym, hydrotherapy pool and adapted kitchen to support with daily living skills development. Per 2019 comprehensive inspection: People were supported to access activities they enjoyed... gardening, card games and visiting local amenities.
Staff numbers get mixed reviews and agency workers cover some shifts during the pandemic, so they might not know residents as well.
We received mixed views regarding staffing levels at the service. People told us, "The staff are so busy they could do with more [on duty]" and "There are not always enough staff. Staff have had to isolate and then they send in agency staff and they don't always know where things are." The registered manager provided rotas to show agency staff have been used during the pandemic.
AI Generated
Last inspected: March 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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