Working at The Bridge Care Centre

There was a proactive approach to assessing and managing risk... Medicines systems were organised, and people were receiving their medicines when they should. The management team monitored records... Effective arrangements were in place to learn lessons from when things went wrong.

Professionals working with the service told us staff training was of the highest standard. The registered manager evidenced how staff were supported to attend external training to enhance their knowledge and skills with the most up to date practices.

All people and staff said the management team were approachable, supportive and were always available if they required advice or support. One member of staff told us, '[Registered manager's name] is by far and away the best manager I have had'.