Working at The Briars Residential Care Home

We observed that staff transported people in wheelchairs without securing the lap belt... No risk assessments relating to the stairs were seen within health and safety assessments... We identified some risks that did not have effective mitigation in place.

Staff felt their wellbeing was supported by the new management team. They felt comfortable approaching the managers/owner and felt able to speak up if they needed to.

There were enough staff to support people well... Staffing levels had been a challenge for the new owners, but this had been resolved. A staff member told us that they rarely used agency staff.

Staff told us they received good training and new staff felt their induction was adequate... Staff had received necessary training except for new starters and an action plan was in place to address this.

Staff told us that “We can go to anyone of the managers. They are all approachable.” A different staff member said, “We’re a very happy staff group. We work as a team. We all feel supported and like the changes that have been made.”