Last updated: 9 February 2026
"Supportive management and passionate staff create a strong team culture, but risk assessments for choking, feeding tubes and COVID are not always recorded."
Per 2018: risks assessed but not always recorded (e.g. choking thickener, feeding tube); Per 2021: COVID risk assessments not documented, no system to monitor infection control tasks.
Per 2018 comprehensive inspection: staff passionate about their roles, one said 'I love it here', relatives praised 'team work well together and that comes from management'.
Per 2018 comprehensive inspection: sufficient number of staff on duty to meet people's support needs, time to sit and talk or support activities.
Per 2018 comprehensive inspection: staff supported through on-going training; Per 2021: all staff received appropriate infection control and COVID-19 training.
Per 2018 comprehensive inspection: registered provider approachable and supportive, worked on shifts alongside staff, promoted open and transparent culture.
Per 2018 comprehensive inspection: people encouraged to take part in range of activities including day centres, swimming, local cafes, coffee outings and walks.
Some risk assessments for choking, feeding tubes or COVID are not written down, even though staff know what to do.
People's health care and mobility risks were assessed but the risks and how staff should address them was not always recorded... risk assessments in relation to COVID-19... had not been documented.
Training covers the basics and ongoing needs but no specialist courses or regular one-on-one supervision sessions.
Staff said they continued to be supported through on-going training... formalised staff supervision was to be introduced in 2018. Staff said they were aware but did not have specific dates.
Staffing levels meet basic needs with enough people for outings but no info on stable team or low agency use.
There continued to be a sufficient number of staff to ensure people were able to go out if they wished. Staff also had the time to sit and talk with people.
AI Generated
Last inspected: March 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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