Last updated: 10 February 2026
"Supportive management and positive team culture, but basic activities and standard training hold it back."
Improvements were made to medicines management since the last inspection. People were protected from abuse. Accidents and incidents were recorded and reported, with analysis of themes and trends.
Staff confirmed the positive workplace atmosphere. They stated, 'Working at The Boltons has been an enjoyable experience for me... I feel we work well as a team together' and 'Everyone is very supportive from the staff to the management.'
Sufficient staff were deployed to meet people's needs. Staffing levels were based on people's dependency levels. Additional staffing hours were provided to enable people to have an active social life.
Staff completed a mandatory induction and set of standards specific to the location. This included the Care Certificate. Staff undertook regular supervision sessions with one of the management team.
Staff spoke highly of the management team. One wrote, '(The) management are very supportive in all we do.' Relatives also praised the management team as approachable.
Care workers led various daily activities during the lockdowns. This included the use of differing activities such as art, music and quizzes. Special days were celebrated like birthdays and Christmas.
Only basic activities like art, music, quizzes and park visits led by care workers, no dedicated coordinator or specialist programmes.
Care workers led various daily activities during the lockdowns. This included the use of differing activities such as art, music and quizzes.
Only standard mandatory training like the Care Certificate and supervisions, no specialist courses or funded qualifications.
Staff completed a mandatory induction and set of standards specific to the location. This included the Care Certificate. Some staff had completed additional qualifications in health and social care.
Staffing is adequate to meet needs with some new staff in induction, but nothing special like low agency use or strong retention mentioned.
Sufficient staff were deployed to meet people's needs. At the time of the inspection, two care workers were completing their induction.
AI Generated
Last inspected: May 2021
Management Quality
Well-led: Good
Direct feedback from current and former employees

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