Working at The Boat House
24-28 Lichfield Street, Tamworth, B78 3QN
Operated by Pharos Care Limited
8 bedsResidential homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.4/10
Key Finding
"Low staff turnover and well-managed risks ensure consistent safe care, but no permanent manager while recruiting is a concern."
Safety & Risk
8/10
✓
We found no evidence during this inspection that people were at risk of harm. Risks associated with people's care were assessed, monitored, and managed safely.
Staff Culture
6/10
✓
Staff told us they were supported and worked well together as a team to care for people. 'It is such a good team, we [Staff] know the service users really well, we just gel.'
Staffing Levels
8/10
✓
Staff turnover was very low, which supported people to receive consistent care from staff who knew them well.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they felt well trained and up to date with current knowledge and skills. Staff told us they received supervision, and this was a useful support tool for them.
Management
4/10
!
At the time of our inspection there was a manager registered with us, however, prior to our inspection, they had very recently left the service. The provider was actively recruiting for a registered manager.
Programmes
6/10
✓
People accessed different day trips through a local external company, where staff supported them to attend those of interest to them. The external company held different events including themed parties and crafts and activities sessions.
Points to consider
No permanent manager right now, just an interim one while they recruit a replacement.
At the time of our inspection there was a manager registered with us, however, prior to our inspection, they had very recently left the service. The provider was actively recruiting for a registered manager.
Only standard training and induction mentioned, no specialist courses or funded qualifications for career growth.
Staff completed an induction when first employed which included a range of topics to help them in their role. Staff confirmed they had the right training and support to meet people's needs.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews