Last updated: 10 February 2026
"Supportive management and low staff turnover foster a friendly family atmosphere, but gaps in medicines safety like missing opening dates need attention."
Improvements needed for legionella risk assessment and water management; small number of opened liquid medicines without date of opening; room temperature not recorded for medicines storage
Staff highly motivated and spoke passionately: 'very friendly like a family, pleasure to come to work... never feel that I don't want to come to work'
GP: 'very low staff turnover'... 'sufficient staff to meet people's care needs... staff were not rushed and responded promptly'
Staff praised the training provided; comprehensive induction, Care Certificate for new staff, effective supervision and annual appraisals
Staff felt supported: 'Definitely [registered managers name] really good boss, go out of her way... Management approachable go above and beyond... [providers names] always around and doing little jobs'
Activities coordinator planned arts and crafts, music, quizzes, pampering, outside entertainers; afternoon 'social care' for one-to-one; observed people enjoying
Some medicines had missing opening dates and storage room temperature not checked, so safety processes have gaps.
we did find a small number of opened liquid medicines and insulin pens with no date of opening recorded... the room temperature was not recorded by staff to ensure it did not get too hot for the safe storage of medicines.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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