Working at The Birches
22 Birch Terrace, Burntwood, WS7 2HH
Operated by Prokare Limited
8 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.2/10
Key Finding
"Supportive leadership and positive culture with good training, but recruitment difficulties and one-to-one activities only hold it back."
Safety & Risk
6/10
✓
We identified a number of low-level administrative errors when we checked medication administration records (MARs). The registered manager investigated the errors... and demonstrated the actions she had taken to strengthen procedures.
Staff Culture
7/10
✓
We received positive feedback about the culture... 'The staff team are great, they always take the time to listen.' Staff told us they were fully supported.
Staffing Levels
5/10
!
we received mixed feedback from relatives about the levels of staff who were employed... there had been some difficulty recruiting the 'right staff'
Training & Dev
7/10
✓
Staff received regular supervisions and appraisals. Staff were also supported with a variety of different training, learning and development opportunities
Management
7/10
✓
One staff member told us, '[Manager] is very good, very supportive, a good leader.' Relatives also told us, '[Manager] is very good, she's made a real difference'
Programmes
5/10
!
Activities and stimulation were primarily offered on a one to one basis. Staff provided activity support that was tailored around individual choice and preference.
Points to consider
Relatives gave mixed feedback on staff numbers, and they've struggled to recruit the right people.
we received mixed feedback from relatives about the levels of staff who were employed. We raised the feedback with the registered manager who agreed that there had been some difficulty recruiting the 'right staff'
Activities are mostly one-to-one support from care staff with no dedicated coordinator or special programmes.
Activities and stimulation were primarily offered on a one to one basis. Staff provided activity support that was tailored around individual choice and preference.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews