Working at The Bill House

Medication errors where staff recorded giving meds they didn't, and no night staff trained in meds until recently fixed.

a member of staff who had signed Medication Administration Records (MAR) to confirm people had received their medicines, when they had not... not having a member of staff who had been trained to administer medicines at night.

New manager not yet fully registered and didn't know basics like needing meds trained staff at night or telling regulators about possible abuse.

The service had a manager who was in the process of registering... The manager had been unaware of the need to have a member of staff on duty at night who was trained to administer medicines... did not have a clear understanding of when to notify CQC of any abuse.

Staffing is adequate but gets difficult if someone calls in sick, and they are always recruiting more.

On the whole yes. If someone calls in sick it can be difficult... The manager told us they were constantly recruiting staff.