Last updated: 10 February 2026
"Supportive management, positive culture and strong safety, but agency staff cover sickness and training lacks career development."
Successfully followed outbreak plans, strict IPC prevented spread (2021); good safeguarding, risk management, incident analysis (2020).
Staff told us they felt supported by management (2021); staff felt well supported, worked well together, positive culture (2020).
Per 2020: Sufficient staffing levels to meet needs, but sickness and annual leave covered by agency staff using the same faces.
Per 2020: Staff up to date with essential mandatory training including dementia experiential training, regular supervision and appraisals.
Per 2020: Staff felt well supported, with a letter praising the registered manager's flexibility and care; approachable and open to feedback.
Per 2020: Variety of engaging activities including therapy dog, toddler group visits, sensory garden, personalised wishes like spa experiences.
Staffing is adequate but agency workers cover sickness and leave.
Staff sickness and annual leave were covered by agency staff.
Only standard mandatory training and some specialist courses like dementia, no funded qualifications or career pathways.
Staff were up to date with essential mandatory training. This included areas such as moving and handling, safeguarding and emergency first aid. Staff also received training on specific conditions.
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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