Last updated: 10 February 2026
"Approachable leadership and strong teamwork create an open culture, but basic activities without a coordinator and adequate staffing hold it back."
Medicines were managed safely... The provider had systems to record, report and analyse any allegations of abuse... Staff managed risks to people's safety... The registered manager used a process to learn and make improvements when something went wrong.
The registered manager had created a culture that was open, inclusive... Staff we spoke with told us about how they worked as team... 'As a staff unit, we are excellent. We work together.' 'Teamwork is good.'
The service was staffed sufficiently. People who used the service told us there were enough staff on duty. Staff told us they felt there were enough staff deployed to meet people's needs.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed. Staff told us they were required to complete a range of training courses and had regular one-to-one meetings.
The service was led by a registered manager who was described as approachable, well-organised and caring. The culture at the service was open and inclusive.
Staff supported people with a range of activities in the home and trips out... 'We play games, watch movies, do bakery, cooking, arts and crafts. We are having a picnic tomorrow.'
Only basic activities like games, crafts, cooking and picnics run by staff, no dedicated coordinator or specialist programmes.
We saw staff supported people with a range of activities in the home and trips out to local attractions and events. A staff member told us, 'Every day is different. We play games, watch movies, do bakery, cooking, arts and crafts. We are having a picnic tomorrow.'
Staffing is adequate but nothing special, with no details on low agency use or strong staff retention.
The service was staffed sufficiently. People who used the service told us there were enough staff on duty. Staff told us they felt there were enough staff deployed to meet people's needs and to keep them safe.
Only standard training like moving and handling, no specialist courses or funded qualifications.
Staff were competent, knowledgeable and had completed training which gave them the skills they needed to carry out their role effectively. One said, 'I did moving and handling straight away. They push you to do the training.'
AI Generated
Last inspected: August 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

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