Last updated: 10 February 2026
"Strong safety culture and supportive management create a positive team ethos, although agency staff use affects morale and training lacks specialist courses."
The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated... lessons were learnt.
Most staff told us they felt well supported by the provider and management team... Staff told us they felt they were treated fairly at the service and worked well together as a team.
A dependency tool was used to determine how many staff were required daily. We observed safe numbers of staff on duty... staffing levels were sufficient, so their needs were met.
Managers made sure staff received training to maintain good-quality care... staff received regular supervisions and appraisals, which they told us they found useful.
The registered manager demonstrated a good understanding of their governance responsibilities... Staff told us, 'The manager is lovely. They create the right team ethos, and it works well.'
People were happy with the activities on offer... a memorable bonfire night supper... music therapist who attended the service... faith sessions are wonderful.
Some agency staff are used, which has affected staff morale, even though they are building a more consistent team.
The staff team were open about the use of agency impacting on staff morale. However, they told us there was a more consistent workforce which benefitted staff well-being.
Only standard training like safeguarding and medicines plus supervisions, no specialist courses or funded qualifications.
Staff had received up to date training on safeguarding... effective training in medicines management... regular supervisions and appraisals.
Activities are enjoyable like bonfire night and music therapy but no dedicated coordinator or wide variety of structured programmes mentioned.
People were happy with the activities on offer at the service. During the inspection, a memorable bonfire night supper... music therapist who attended the service.
AI Generated
Last inspected: October 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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