Last updated: 9 February 2026
"Staff enjoy a supportive culture and stable staffing with long-serving team members, but medicines management issues and developing activities programmes need attention."
Per 2022 inspection: Assured provider preventing infections, using PPE effectively, regular testing, committed staff team for safe hygienic environment.
Per 2019 comprehensive inspection: Staff told us 'We are a great team and work really well together', 'it's a very supportive home to work in', many long-serving.
Per 2019 comprehensive inspection: 'The service had not needed to use agency staff for the last two years as there was a consistent staff team'; enough staff to meet needs.
Per 2019 comprehensive inspection: Staff had induction, one to one supervisions, annual appraisals; manager arranges training when requested.
Per 2019 comprehensive inspection: People spoke highly of the registered manager and senior staff, 'Very supportive and knowledgeable' and visible to people.
Per 2019 comprehensive inspection: New activity coordinator developing programme; plans for sensory garden, virtual assistant, robot cat and dog.
The job is mostly routine personal care since the activities coordinator is new and still developing the programme.
A new activity coordinator was in the process of developing an activity programme by speaking with people and identifying specific areas of interest.
Only standard training with supervisions and on-request courses, no specialist qualifications or career paths funded.
Staff were provided with opportunities to discuss their individual work and development needs including one to one supervisions and annual appraisals.
Some gaps in medication records and a pattern of dispensing errors were found, though fixed right away.
There were some gaps found in medicines records... it had been identified through audit that the way medicines were dispensed could be improved following a pattern of errors.
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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