Last updated: 10 February 2026
"Inspirational leadership and a highly supportive culture for staff, although residents sometimes feel staff seem rushed."
The registered manager had oversight of all accidents, incidents or near-misses. They reviewed all reports to ensure lessons could be learnt, and further incidences prevented.
The registered manager and provider were extremely supportive of staff both professionally and in their personal lives. One member of staff told us, 'I had to talk to the registered manager for personal reasons. She has been very accommodating and gone over and above for me, I love my job.'
There were sufficient staff to meet people's needs and keep them safe.
Staff were supported through one to one supervision, an annual appraisal, daily handovers and team meetings.
The registered manager inspired their staff team to support people to achieve positive outcomes based on their preferences. They led by example and spent quality time, interacting with people and supporting staff.
A varied range of clubs were on offer including the 'Love to Remember Club', 'Silver Surfers IT club' and 'Knit and Natter' club.
Staff numbers are enough to get the job done but one resident felt they seemed rushed at times, with no info on low staff turnover or hardly any agency workers.
There were sufficient staff to meet people's needs and keep them safe. One person told us, 'I often think staff are rushed off their feet and maybe there aren't enough of them, but I only have to ask and they're here.'
AI Generated
Last inspected: April 2020
Management Quality
Well-led: Outstanding
Direct feedback from current and former employees

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