Working at The Beeches Care Home
17 Waterfall Lane, Rowley Regis, B65 0BL
Operated by Southside Specialist Dementia Care Ltd
14 bedsResidential homes
Workplace Score
4.5/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 4.5/10
Key Finding
"Staff feel like a family with good training, but no permanent manager, staff turnover and safety lapses hold it back."
Safety & Risk
4/10
!
Gaps on the medicine administration records; laundry needed a deep clean... Daily cleaning records had not been completed since the end of May 2022; no risk assessment for fire door works.
Staff Culture
6/10
✓
Staff told us... 'I think we are a great team of staff and we work together really well; we are like one big family.'... Staff were confident that any concerns raised would be dealt with.
Staffing Levels
4/10
!
The service had experienced some turnover of staff, and were actively appointing to vacant posts... staffing levels at weekends were difficult... Some regular agency staff were supporting the rota.
Training & Dev
6/10
✓
Staff had a good understanding of the support people needed; staff completed medicine management training and competency checks were completed; 'The medicines training is good... re-checked every year'.
Management
2/10
✕
The registered manager was in the process of resigning as the registered manager... was in the process of applying to be registered with the Care Quality Commission; governance systems had not always been effective, breach of regulation 17.
Programmes
5/10
!
Per 2018 comprehensive inspection: People were supported to take part in a variety of activities... cooking, arts and crafts, photobooks, exercise to music, outings to shops, singing for the brain.
Points to consider
No permanent manager right now as the current one is resigning and the replacement has not been officially approved yet.
The registered manager was in the process of resigning as the registered manager as they were carrying out a different role for the provider. A registered manager from one of the provider other services had moved over to The Beeches and was in the process of applying to be registered with the Care Quality Commission.
Staff turnover, vacancies and some agency use leave weekends stretched with care staff also covering cleaning and cooking duties.
Staff told us that staffing levels at weekends were difficult because they were also covering domestic and cooking roles. The service had experienced some turnover of staff, and were actively appointing to vacant posts... Some regular agency staff were supporting the rota.
Cleaning and laundry not up to standard with missing records plus gaps in medication records raise safety concerns.
The laundry needed a deep clean and there was a lot of clutter... Daily cleaning records had not been completed since the end of May 2022... There were some gaps on the medicine administration records where staff had not followed the medicine procedure.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2022
Requires improvement
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews