Working at The Beach

Staff are working too many extra hours against company rules, so workloads feel heavy even with enough people on shift.

some staff were regularly working excessive hours, this was contrary to the providers policy. The manager was unaware of this

Not all staff are trained properly on giving medication, and checks on their skills are out of date.

Not all staff were up to date with medication training. In addition, medicine competency assessments had not been completed

Leaders missed problems like overdue training checks and staff overworking because audits did not spot them.

Audits had failed to identify staff medicine administration competency checks were overdue... some staff had been choosing to cover numerous extra shifts. This had not been identified