Working at The Bancroft Residential Home Limited

There was a positive and open culture at the service; lovely calm and friendly atmosphere; staff confident raising concerns.

There were enough staff to meet people's needs; sufficient numbers of suitable staff; not too much turnover; call bell response quite good with waits at busy times.

Staff had received the training and support needed to provide safe care; training in safeguarding, medicines with annual competencies, infection control.

Registered manager in post as provider with deputy; clear management structure monitoring quality; gathered views of people and used to drive improvements.

Per 2017 comprehensive inspection: dedicated activities coordinators provided regular structured programme with variety including outings, art classes, music, bingo, 1:1 pampering, volunteers.