Last updated: 10 February 2026
"Staff feel supported and valued with people safe, but training shortfalls like missing diabetes skills and occasional short shifts hold it back."
People felt safe living at the service and the associated processes in place helped to achieve this. For example, people received their medicines as prescribed and risks had been identified, managed and mitigated.
Staff told us they felt supported and valued by the management team and that the manager was visible and approachable. They told us this had impacted on positive changes being made.
Rotas confirmed that some shifts did run short of the levels of staff assessed by the provider as being required, however people told us this did not impact on the quality of care they received.
There continued to be shortfalls in the training of staff. For example, despite people living in the service who had a diagnosis of diabetes, 52% of staff had not received training in this.
Whilst improvements had been made to the quality monitoring systems in place, they had not been fully effective at identifying and promptly rectifying all issues identified on this inspection.
Per 2020 inspection: There was an active programme of activities throughout the year including an annual garden fete, a staff Christmas pantomime and the celebration of people's birthdays.
Over half the staff lack training in diabetes even though residents have it.
despite people living in the service who had a diagnosis of diabetes, 52% of staff had not received training in this.
Gaps remain in staff recruitment files and mental capacity records despite audits.
We continued to find gaps in staff recruitment files despite the provider telling us they had completed an audit of all files and rectified any gaps.
Some shifts run short of planned staff numbers and feel pressurised at times.
Staff agreed that whilst pressurised at times and sometimes short of staff, there were generally enough staff to meet people's needs.
AI Generated
Last inspected: April 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp