Working at The Aylsham Manor

Over half the staff lack training in diabetes even though residents have it.

despite people living in the service who had a diagnosis of diabetes, 52% of staff had not received training in this.

Gaps remain in staff recruitment files and mental capacity records despite audits.

We continued to find gaps in staff recruitment files despite the provider telling us they had completed an audit of all files and rectified any gaps.

Some shifts run short of planned staff numbers and feel pressurised at times.

Staff agreed that whilst pressurised at times and sometimes short of staff, there were generally enough staff to meet people's needs.