Working at The Avenues Care Centre
1-5 First Avenue, Margate, CT9 2LF
Operated by Premiere Care (Southern) Limited
62 bedsResidential homes
Workplace Score
2.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 2.7/10
Key Finding
"Staffing shortages on many shifts, gaps in dementia diabetes and epilepsy training, and unsafe medicines management create serious concerns."
Safety & Risk
2/10
✕
Medicines were not always managed safely and there was a risk people's medicines would not be effective.
Staff Culture
4/10
!
The management team had not created an open culture where all staff were confident to share information about accidents, so effective investigations could take place.
Staffing Levels
2/10
✕
Rotas showed on 18 days in a 28 day period the number of care staff working at the service was lower than the number the registered manager had assessed were needed to meet people's needs.
Training & Dev
2/10
✕
Most staff had not completed in depth dementia training, which is essential at a service for people living with dementia. Staff had not completed other training to meet people's needs, including diabetes and epilepsy.
Management
3/10
✕
The registered manager and provider did not have oversight of all areas of the service. Effective checks had not been completed to ensure shortfalls were identified and action was taken to address them.
Programmes
/10
✕
Points to consider
Too few carers on many shifts, so work feels rushed and meds get delayed.
Rotas showed on 18 days in a 28 day period the number of care staff working at the service was lower than the number the registered manager had assessed were needed to meet people's needs.
Big gaps in training for dementia, diabetes, and epilepsy care leave you unprepared for resident needs.
Most staff had not completed in depth dementia training... Staff had not completed other training to meet people's needs, including diabetes and epilepsy.
Medication errors and missing risk plans make care riskier for residents and staff.
Medicines were not always managed safely... Some risks to people had not been identified and care had not been consistently planned to keep people as safe as possible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2023
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
!
Requires improvement
Responsive
!
Requires improvement
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews