Working at The Avenue

Safeguarding incidents were minimised as staff were very skilled... Accidents and incidents were responded to appropriately. These were monitored, and the provider was able to demonstrate how they had considered lessons learnt

Staff were proud to work at the service and described a family atmosphere... Staff comments included; 'It's not about coming to work, it's not just a job'

The provider had not recruited any new staff since the last inspection... Feedback from relatives, staff and other professionals was that there were enough staff to keep people safe.

Staff received regular training, repeated induction programmes to keep their knowledge up to date, received supervisions, attended staff meetings and had regular practice checks.

The leadership and team working within this service was exceptional. Everyone without exception, praised the leadership and compassionate approach within this service.

the management and staff supported and planned with all three people to go on a 'holiday of a lifetime' to Orlando... people had become involved with the community including the local neighbourhood watch scheme.