Last updated: 10 February 2026
"Staff feel supported by strong management and thrive in an open culture, but agency staff skills and inconsistent medicines records need attention."
The protocols for the management of 'as required' medicines and maintaining accurate stock records were not always consistent. The protocols of maintaining covert medicines records were not always consistent.
The culture within the service was open and promoted an ethos of person-centred and inclusive care and support. People and staff were empowered by the managers to contribute to the delivery of the good standard of care in the service.
There were enough staff on duty to meet people's needs. This included a mix of permanent and agency staff. Staff told us the skill level of agency staff sometimes impacted on their practice.
Per 2022 comprehensive inspection: Staff were provided with personal development plans. The registered manager had introduced new plans which were tailored to individual staff member's needs.
Staff spoke very positively about the registered manager and the support they received. They told us their team meetings, supervision and appraisal meetings were effective and supported them to deliver a good standard of care.
Per 2022 comprehensive inspection: People were provided with access to a wide range of activities. ... we saw people supported in groups and individually to take part in kinetic sand activities... colouring and using an interactive table.
Enough staff on duty but agency workers skills sometimes affect care quality.
There were enough staff on duty to meet people's needs. This included a mix of permanent and agency staff. Staff told us the skill level of agency staff sometimes impacted on their practice.
Records for as-needed meds and hidden medications not always consistent, so extra care needed.
The protocols for the management of 'as required' medicines and maintaining accurate stock records were not always consistent. The protocols of maintaining covert medicines records were not always consistent.
AI Generated
Last inspected: May 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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