Working at The Arkley Care Home

There was a positive culture throughout the service. Staff told us they enjoyed working at the service and felt valued. Staff felt very well supported. One staff told us 'We are well supported in our jobs the manager is always available and is very approachable.'

There was very little staff turnover. Most staff had worked at the service for many years which provided consistency and continuity for people living in the service. We observed that people were attended to in a timely unrushed manner.

Training records for staff were reviewed and they evidenced staff were up to date with their mandatory training. Supervisions were happening to allow staff the time to express their views and reflect on their practice.

Per 2020 comprehensive inspection: The home employed two activities co-ordinators, who were highly regarded by people who use the service. There was a varied programme of events and activities, shopping trips and trips to the seaside and there were regular visits from entertainers.